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Calls May Be Recorded for Training and Monitoring Purposes - Katharina Volckmer Calls May Be Recorded for Training and Monitoring Purposes - Buch Should we really ever bring our whole selves to work?In a London call centre, Jimmie helps holiday makers with myriad problems, but he is hardly a model employee. He doesn?t simply... Calls May Be Recorded for Training and Monitoring Purposes - Katharina Volckmer